Job Description

About The Women's Center

The Women's Center (TWC) is a domestic violence and sexual assault service provider committed to helping survivors (women, men, youth, gender non-conforming folks) of Massachusetts' Southcoast on their journey to safety, hope, and empowerment. We provide trauma-informed, client-centered support and advocacy to individuals and families affected by abuse.

What We Offer:

• Compensation: $23.00 - $26.00 per hour ($47,840 - $54,080 per year)
• Comprehensive Benefits: Health, Dental, and Visual Insurance, Employer Paid Life Insurance, Vacation, Personal, and Sick Time, Holidays, and Access to 403b retirement plan.
• Culture & Community: A supportive, mission-driven environment where your work makes a real difference.

Position Summary

The Administrative Specialist is often the first point of contact for clients and visitors. This key team member plays a vital role in fostering a trauma-informed, welcoming, and safe environment for all who walk through our doors or call for support. You'll handle incoming calls, assist walk-ins, and ensure smooth communication between clients and internal teams. This role requires exceptional discretion, empathy, organizational skills, and the ability to remain calm and responsive in emotionally sensitive situations.

This is a full-time (40 hours per week), non-exempt position based in New Bedford, MA, and is fully in-person , with hours Monday through Friday, 8:30 a.m. to 5:30 p.m. This position reports to the Counseling and Advocacy Manager.

Key Responsibilities

Client Interaction & Front Desk Support

• Create a warm, trauma-informed, and welcoming experience for clients, both in person and over the phone.
• Greet walk-in clients and visitors with empathy, professionalism, and respect.
• Handle all incoming calls; triage and direct inquiries to the appropriate staff or resource.

Coordination & Communication

• Work closely with the Counseling and Advocacy Manager and team to connect clients to appropriate internal or external resources.
• Serve as a trusted and professional liaison, relaying confidential information and client needs to staff discreetly and accurately.
• Provide timely, accurate information about TWC's services, programs, and procedures to clients, callers, and the community.

Administrative & Operational Support

• Respond graciously to donation drop-offs, working with team members to identify needs and organize items.
• Organize and manage inventory of office supplies to ensure efficiency and readiness.
• Maintain client and organizational confidentiality at all times in compliance with agency policy and ethical standards.
• Support the leadership team with additional administrative duties.

Qualifications

• Bilingual in Spanish and English.
• Prior experience in an administrative, front desk, or client service role required-preferably in a nonprofit, advocacy, or human services setting.
• Excellent interpersonal and communication skills, with the ability to remain calm and professional under pressure.
• Demonstrated ability to handle confidential information with a high level of discretion and integrity.
• Strong organizational skills and attention to detail.
• Cultural humility and a trauma-informed approach to all client and staff interactions.
• Proficient in Microsoft Office Suite and general office technology.

Preferred

• Associate's degree in related field.
• Three years' administrative experience in a client-focused office environment.
• Experience working with survivors of domestic violence, sexual assault, or trauma.

Why Join The Women's Center?

• Be part of a mission-driven organization committed to social justice, healing, and empowerment.
• Join a supportive, values-based team environment that prioritizes well-being and collaboration.
• Make a daily impact in the lives of survivors and their families.

The Women's Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and strongly encourage applicants from all backgrounds to apply, especially those who have lived experience with domestic violence or sexual assault.

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