Bilingual CSR (Spanish) Job at Tap Growth ai, New York, NY

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  • Tap Growth ai
  • New York, NY

Job Description

We're Hiring: Bilingual Customer Service Representative (Spanish)!

We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Spanish and English-speaking customers.  This  onsite position  is ideal for candidates fluent in Spanish and  English  who thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Location: Onsite - New York City, NY
Role:  Bilingual CSR (Spanish)
Schedule:  Full time - 40 hours per week

What You'll Do:

  • Handle inbound calls and in-person inquiries regarding enrollment services
  • Assist clients with health plan selection and managed care education
  • Process enrollment and disenrollment forms accurately
  • Support mailroom and clerical tasks as needed
  • Maintain accurate and detailed records of consumer interactions
  • Escalate issues to the appropriate staff when needed
  • Provide  Spanish - English interpretation  for non-English-speaking clients
  • Attend meetings and training sessions to stay current on program updates

Candidate Requirements:
Required:

  • Must be available to work  onsite in New York, NY 10004
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Spanish and English (spoken and written)
  • Minimum 2 years of experience  in customer service or human services
  • Typing speed of 35 WPM or higher
  • Strong communication, multitasking, and problem-solving skills
  • Professional, dependable, and team-oriented
Preferred:
  • Experience in a  call center or public service environment
  • Familiarity with  Medicaid, managed care, or other healthcare programs

Ready to make an impact? 🚀 Apply now and let's grow together!

Job Tags

Permanent employment, Full time,

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