Job Description

About the Job

The Client Account Manager at CrucialPoint serves as the primary project manager and liaison between the client and internal teams, responsible for ensuring projects are clearly scoped, meticulously planned, and delivered on time and within budget. The Account Manager will proactively manage client expectations, communicate project updates, and ensure client satisfaction through effective coordination and strategic problem-solving.

Why Work With Us

At CrucialPoint Agency, we pride ourselves on delivering results-driven retention marketing programs for our diverse range of eCommerce clients. We foster a highly collaborative, flexible, and supportive work environment. You’ll be at the forefront of digital marketing innovation, working with exciting brands and leading a talented team of designers. We offer competitive compensation, flexible hours, and room for growth in a fast-scaling agency.

Key Responsibilities

• Client Support
  • Provide best-in-class client support by understanding their needs, anticipating challenges, and delivering solutions that exceed expectations.
  • Act as the primary project manager and client-facing coordinator, managing timelines, scope, and resources to deliver projects efficiently.

• Scope Management
  • Set clear boundaries and manage scope creep effectively, ensuring that all projects remain within agreed-upon parameters.
• Upsell Opportunities
  • Identify and capitalize on opportunities to upsell additional services that align with client goals and drive further value.

• Project Management*
  • Create and manage tasks in project management tools (e.g., ClickUp), maintaining clarity and accountability across all project activities.
• Strategic Problem Solving
  • Act as a strategic partner to clients, offering creative solutions to challenges and contributing to their long-term success.
• Client Communication
  • Maintain regular communication with clients to provide updates, gather feedback, and ensure that all expectations are met.
• Team Collaboration
  • Collaborate with internal teams to ensure that all client needs are met and that projects are executed flawlessly.

Requirements & Qualifications
Must-Haves

• Proven experience in client account management or project management within a digital marketing agency.
• Strong project management skills, able to effectively manage multiple clients simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strategic thinker with proactive problem-solving abilities. 
• Strong understanding of digital marketing concepts, especially retention marketing strategies such as Email, SMS, Push, Loyalty, Lifecycle. 
• Proficiency in project management tools, preferably ClickUp. 
• Highly organized and detail-oriented, able to manage project details proactively.

About CrucialPoint Agency

CrucialPoint is a leading retention marketing agency specializing in crafting time-tested, effective retention programs (Email, SMS, Push, Loyalty, Lifecycle) for top-tier eCommerce brands. We pride ourselves on delivering exceptional value by solving intriguing challenges and driving client success.

This is a remote, work-from-home position. 

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