POSITION OVERVIEW:
Leads the strategy, delivery and continuous improvement of IT support services to ensure reliable end-user support, resilient infrastructure operations and consistent service quality across the enterprise
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Recruit, mentor, develop, and evaluate a team of high-performing IT service and operations leaders fostering reusability and continuous improvement
2. Define and execute the IT support services strategy, ensuring scalable and high-quality delivery across enterprise locations
3. Direct enterprise-wide support functions including service desk, field operations, centralized monitoring and infrastructure patching to ensure operational continuity and compliance with standards
4. Ensure effective major incident response, executive communications and participation in business continuity planning (BCP) and execution
5. Oversee the development of best practices, knowledge base content and operational standards to drive consistency and efficiency across all support teams
6. Support the development of a center of excellence for site reliability engineering (SRE) to advance operational automation and service quality
7. Strategic leadership skills to align IT support services with enterprise infrastructure and business continuity objectives
8. Comply with all applicable laws/regulations, as well as company policies/procedures.
9. Perform other duties as assigned.
QUALIFICATIONS:
JOB CONDITIONS:
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
...for courteous, professional Art handlers/Drivers interested in Freelance work.... ...safe and efficient loading/unloading of trucks. You must be able to operate at a high... ...specializes in premium environments, both temporary and permanent, across multiple geographies...
...Approximate hours are 11:00 am-9:00 pm. Shifts are 10 hours per day & shifts are available 7 days per week. Full and Part Time... ...Program ~ Childcare assistance available through Upwards ~ Same day pay available through TapCheck Mack Logistics LLC is an equal...
...Summary The Project Coordinator is an entry-level position that provides administrative assistance to the Area Manager, Project Manager, and other managers in the department. The role requires a conscientious, and cooperative team player who helps others with billing...
Air Import Supervisor Location Brooklyn, NY (East Brooklyn area) : Job Title: Air Import Operations Supervisor (Cargo / Small Parcels... ...000 - $72,000 per year ECMS Express is a technology-enabled international courier company that offers end-to-end delivery. Founded in 20...
...bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming...