Job Description

Job Title: Patient Coordinator I

Location: New York, NY 10028

Schedule: Monday – Friday, 8-hour day shifts (exact schedule may vary)

Hours Per Week: 40 hours

Position Summary:

The Patient Coordinator I is the first point of contact for patients in a fast-paced outpatient medical office or call center setting. This individual is responsible for providing outstanding customer service while performing front-desk operations including appointment scheduling, insurance verification, and patient check-in/check-out procedures.

• Greet patients in-person or via phone in a professional and courteous manner.

• Verify and update patient demographics and insurance information.

• Confirm insurance eligibility and coverage based on the physician’s participation.

• Coordinate with clinical staff to ensure patient readiness for appointments.

• Process HIPAA documents and institutional forms as required.

• Obtain and manage insurance referrals or authorizations when applicable.

• Monitor waiting room flow and communicate delays to patients when necessary.

• Collect co-payments, provide receipts, and adhere to cash control procedures.

• Schedule follow-up appointments and guide patients on how to request medical records.

• Handle simple charge entries or payment postings under direction of billing staff.

• Answer phones, schedule appointments, and relay accurate information to patients.

• Comply with HIPAA and other healthcare regulations regarding patient information.

• Initiate reminder calls for upcoming appointments as needed.

• Assist with general administrative tasks including filing and photocopying.

• Minimum 1 year of experience in a physician office or medical practice setting.

• High School Diploma or GED required.

• BLS Certification required.

• Licensed Practical Nurse (LPN) license preferred but not mandatory.

• Basic computer literacy; experience with IDX or other practice management software preferred.

• Effective communication skills and the ability to interact with diverse populations.

• Familiarity with medical terminology is highly preferred.

• Excellent telephone etiquette and organizational skills.

• Ability to multitask in a dynamic and evolving environment.

• Manual dexterity to handle charts and office equipment.

• Must be able to sit, stand, stoop, bend, and move throughout the office for extended periods.

• Ability to maneuver in the patient waiting area and access filing systems as needed.

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