Job Title: Patient Coordinator I
Location: New York, NY 10028
Schedule: Monday – Friday, 8-hour day shifts (exact schedule may vary)
Hours Per Week: 40 hours
Position Summary:
The Patient Coordinator I is the first point of contact for patients in a fast-paced outpatient medical office or call center setting. This individual is responsible for providing outstanding customer service while performing front-desk operations including appointment scheduling, insurance verification, and patient check-in/check-out procedures.
Responsibilities:Greet patients in-person or via phone in a professional and courteous manner.
Verify and update patient demographics and insurance information.
Confirm insurance eligibility and coverage based on the physician’s participation.
Coordinate with clinical staff to ensure patient readiness for appointments.
Process HIPAA documents and institutional forms as required.
Obtain and manage insurance referrals or authorizations when applicable.
Monitor waiting room flow and communicate delays to patients when necessary.
Collect co-payments, provide receipts, and adhere to cash control procedures.
Schedule follow-up appointments and guide patients on how to request medical records.
Handle simple charge entries or payment postings under direction of billing staff.
Answer phones, schedule appointments, and relay accurate information to patients.
Comply with HIPAA and other healthcare regulations regarding patient information.
Initiate reminder calls for upcoming appointments as needed.
Assist with general administrative tasks including filing and photocopying.
Minimum 1 year of experience in a physician office or medical practice setting.
High School Diploma or GED required.
BLS Certification required.
Licensed Practical Nurse (LPN) license preferred but not mandatory.
Basic computer literacy; experience with IDX or other practice management software preferred.
Effective communication skills and the ability to interact with diverse populations.
Familiarity with medical terminology is highly preferred.
Excellent telephone etiquette and organizational skills.
Ability to multitask in a dynamic and evolving environment.
Manual dexterity to handle charts and office equipment.
Must be able to sit, stand, stoop, bend, and move throughout the office for extended periods.
Ability to maneuver in the patient waiting area and access filing systems as needed.