Job Description
Are you a night owl with a passion for problem-solving and customer service? Do you want to play a crucial role in keeping shipments on track, all from the comfort of your home? If so, we're looking for you!
The Opportunity:
Imagine a role where you'll be the eyes and ears of our logistics operations, ensuring shipments reach their destinations on time and resolving any issues that arise. As a Track and Trace CSR, you'll be a vital link in our supply chain, providing exceptional customer service and ensuring smooth operations during the overnight hours.
This remote position offers the flexibility to work from home, with occasional in-person training and meetings at our Indianapolis headquarters.
What You'll Be Doing:
Real-Time Tracking: Monitor shipments closely and escalate any deviations from the standard tracking process.
Proactive Communication: Communicate with Customer Service and Dispatch regarding any potential shipment issues.
Customer Satisfaction: Ensure shipments meet pick-up and delivery expectations according to customer requirements.
Data Management: Manage shipment information in our Transportation System Management database.
Problem Solving: Troubleshoot and resolve shipment problems efficiently.
Communication Hub: Respond to emails and voicemails promptly.
Process Improvement: Collaborate with the Operations Supply Chain Compliance Manager to improve processes.
Customer Interaction: Handle customer inquiries via email and web portal, ensuring accurate system entries.
Time-Sensitive Management: Efficiently manage and communicate crucial time-sensitive information.
Issue Escalation: Escalate any transportation issues, including delays, promptly.
Professional Service: Ensure all customer interactions are handled professionally and service-oriented.
Quality Assurance: Adhere to all quality and process procedures.
Carrier Communication: Handle carrier inquiries via email and web portal, ensuring system updates.
Security Compliance: Adhere to security SOPs related to tracking.
Team Collaboration: Attend daily Sunset meetings with the Tracking supervisor for updates.
On-Site Participation: Attend training and required in-person meetings at our Indianapolis headquarters.
What You Bring to the Table:
Effective verbal, written, and interpersonal communication skills.
Ability to communicate with diverse individuals.
Customer service orientation.
Ability to read, interpret, and use forms and visual instructions.
Proactive problem-solving skills.
High level of detail orientation and accuracy.
Initiative and ability to work with minimal supervision.
Ability to prioritize, organize tasks, and follow up.
Efficient and timely performance of responsibilities.
Ability to negotiate and influence others.
Proficiency in basic computer skills (Internet, email, data entry).
Proficiency in basic mathematics.
High school diploma or GED required.
1-2 years of experience in the transportation/logistics industry (preferred).
Why You'll Love It Here:
Remote work flexibility!
Competitive hourly pay.
Comprehensive benefits package: medical, dental, vision, life, and retirement.
Opportunity to work in a dynamic and fast-paced logistics environment.
Chance to develop valuable skills in customer service and logistics.
Supportive and collaborative team environment.
Important Notes:
This is a remote overnight position, but candidates must be based in or near Indianapolis, IN.
Training and quarterly meetings will be held at our Indianapolis headquarters.
Applicants must have a high school diploma or GED.
1-2 years of experience in transportation/logistics is preferred.
Equal opportunity employer.
If you require alternative methods of application or screening, please approach the employer directly.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Full time, Work from home, Night shift,